Refund policy

Return and Refund Policy

Because PDF GUIDE PORT sells digital products that are delivered electronically, there are no physical items to return.

Digital downloads

Your PDF guide is made available for download after checkout and may also be sent to you by email.

For customers in the European Union, where applicable, you may have a statutory right to withdraw from an online purchase. If you expressly consent to the immediate delivery of the digital content before the end of the withdrawal period and acknowledge that you lose your right of withdrawal once delivery or access to the digital content begins, the statutory withdrawal right may no longer apply once the digital content has been supplied.

Refund requests

We may offer a refund where:

you were charged more than once for the same purchase;
the purchased file is defective or cannot be accessed and we are unable to provide a working replacement;
you received the wrong digital product; or
another refund is required by applicable law.

A refund is not normally offered simply because you changed your mind after the digital guide has been delivered or accessed, where the applicable withdrawal right has validly expired.

If you experience a download or file-access problem, please contact us first so we can help resolve it.

How to request assistance or a refund

your name;
your order number; and
the product purchased.

Approved refunds will be issued to the original payment method.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.